Northeastern University Office of Global Services

Assistant Vice President of the Office of Global Services

Boston, MA

Position Description

Executive Summary

Northeastern University’s Office of Enrollment Management seeks a process-driven and action-oriented Assistant Vice President (AVP) to oversee and scale its Office of Global Services (OGS). This re-imagined position will focus on delivering the highest quality of service and make available a comprehensive set of resources to the university’s 14,000 + international students, several hundred scholars, and their families from 147 different nations across the world in the Boston campus as well regional campuses in Charlotte, the Bay Area (San Jose and San Francisco), and Seattle, and global campuses in Toronto, Vancouver, and London. As one of the top three U.S. universities hosting an international population, the Assistant Vice President will join an institution with a long history of creating a global experience for its students and purposefully building global diversity.

Under the leadership of newly appointed Chancellor Ken Henderson, Northeastern will create a learning ecosystem that prioritizes the student experience and responds to the needs and wants of today’s student learner. This will include a focus on understanding of what students require well before they arrive on campus. Coupling this with continued growth in international student enrollment, it is evident that the Enrollment Management division and its Office of Global Services will play in integral role in developing a comprehensive suite of services to attract and care for the university’s student population.

Reporting to the Associate Vice President for Enrollment Management and the Dean of the Office of Global Services, Mallik Sundharam, the Assistant Vice President of the Office of Global Services will provide university-wide oversight and support to develop and implement programs and services that support international students, celebrates Northeastern’s intercultural community, and aligns with the breadth and complexity of federal regulations governing international education in the USA, Canada and UK.

The AVP must implement the necessary policies and procedures to scale the operation and meet the needs of a greater international student population. Further, the AVP will motivate, inspire, and provide clear direction to a high performing OGS team, including five direct reports and a staff of thirty-five plus, to ensure the Office is serving as an active resource to the university’s international community. Support provided includes immigration processing, including F1 and J1 compliance, authorizations and determination for CPT and OPT, SEVIS reporting in the USA, ICCRC in Canada and UKVI in the UK, and student transition and acculturation services and programs at our Boston, regional and global campuses.

The AVP will improve existing programs and drive new programs assisting in the transition of new international students, supporting international students’ success (undergraduate and graduate) in academic and experiential learning endeavors, incorporating international students into the broad spectrum of University life, and showcasing the cultural complexity that comprises a truly internationalized academic community. Serving in the official federally authorized OGS capacities of Primary Designated School Official (PDSO) and Responsible Officer (RO), the Assistant Vice President will manage the I-17 administration and Recertification and J-1 Re-designation process and contributes to and participates in the planning and implementation of special projects as needed in the USA and oversee the international student immigration and student service functions in our regional and global campuses in Canada and the UK.

The AVP ensures the regulatory observance of exchange programs and initiatives for international exchange students, interns and scholars and collaborates with the Northeastern Global Network and regional and global campus teams to prepare and establish the necessary compliance and advising infrastructure needed to support the service of international students and scholars and will be responsible for the implementation of best practices in international student and scholar compliance and support locally, nationally and internationally.
Position Description

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Northeastern University Office of Global Services  

Private: Maeve Clifford